Bajiko Privacy Policy – Your Data, Our Responsibility

Bajiko is one of Bangladesh's most trusted online gaming platforms. We believe every player's personal data belongs to them — we are simply its trusted custodians. This Privacy Policy explains what information Bajiko collects, how it is used, and the steps we take to keep your data safe.

This policy applies to both the bajiko.net website and the Bajiko mobile app. It takes effect whenever you register on our platform, play games, or use any of our services. The Bajiko Privacy Policy may be updated from time to time, so we encourage you to review this page regularly.

Our Privacy Policy is built in accordance with international data protection standards. We want you to enjoy Bajiko's services with complete peace of mind — knowing that every piece of your information is treated as a sacred trust.

Bajiko only collects the information necessary to deliver our services properly and keep your account secure. We never collect excessive or unnecessary data.

Information collected at registration

• Full name, date of birth, and gender — for identity verification and age confirmation.
• Email address and mobile number — for communication and account security.
• Current address — for KYC processing and regulatory compliance.
• National ID or passport number — for identity verification.

Information Collected Automatically During Use

• IP address and device type — for security monitoring and fraud prevention.
• Browser type and operating system information.
• Login timestamps, session duration, and user activity logs.
• Payment and transaction details — to ensure financial security.
• Gaming history and betting patterns — to support responsible gaming assistance.

Bajiko uses the data it collects solely for specific and legitimate purposes. Every use of your information is clearly outlined below.

Service Delivery & Operations

• To create and manage your account and ensure its security.
• Processing deposits, withdrawals, and all other financial transactions.
• Managing the distribution of bonuses, promotions, and rewards.
• To provide customer service and support.

Security & Compliance

• To detect and prevent fraud, money laundering, and other illegal activities.
• To complete age verification and identity confirmation (KYC).
• Meeting regulatory reporting requirements and fulfilling legal obligations.
• Preventing multiple accounts and bonus abuse.

Service Improvement & Personalization

• Providing personalized game recommendations and a tailored experience based on your preferences.
• Improving platform performance and overall user experience.
• To identify and resolve technical issues.

Contact

• Sending important account-related notifications.
• To send promotional offers and newsletters, with your consent.
• To confirm transactions and issue receipts.

Cookies are used on the Bajiko website and app to enhance your experience. These are small data files stored in your browser that help remember your preferences and keep the platform running smoothly.

Cookie Types

• Essential Cookies: Keeping your login session active and storing security tokens. Disabling these cookies may cause the site to not function properly.
• Functional Cookies: Remembers your language preference, game settings, and personal preferences.
• Analytics Cookies: Helps identify which pages are most frequently used. This data is completely anonymized.
• Security Cookies: Used for fraud detection and account protection.

You can disable non-essential cookies through your browser settings, though this may affect the quality of certain services. Bajiko does not use third-party advertising cookies.

Bajiko never sells your personal information. However, limited data may be shared with specific third parties under certain defined circumstances.

When and With Whom We Share Your Data

• Payment providers: bKash, Nagad, or other payment gateways receive the information needed to complete transactions. They operate under their own privacy policies.
• KYC Verification Provider: Limited data is shared with certified verification agencies solely to confirm your identity.
• Regulatory Authority: Licensing and regulatory authorities may request information under their legal mandate.
• Law Enforcement: Information may be disclosed if required by a court order or government directive.

Bajiko does not retain your data beyond what is necessary. A specific retention period is defined for each type of data.

After the retention period, data is securely deleted or anonymized. Data related to ongoing legal proceedings may be retained for a longer period.

As a Bajiko user, you have several important rights over your own data. We respect these rights and are committed to upholding them.

Bajiko uses industry-leading security technology to protect your data. Our security team monitors the platform 24/7 and is able to detect any unusual activity in real time.

• 256-bit SSL/TLS Encryption: All data transfers are completed through encrypted channels, making it impossible for any third party to intercept or read your information.
• Two-Factor Authentication (2FA): OTP verification is required during login and for all critical account activities.
• Firewall & Intrusion Detection: Advanced firewalls and automated intrusion detection systems are active around the clock.
• Regular Security Audits: Independent cybersecurity experts conduct regular audits of our systems.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Session Management: Sessions automatically time out after a period of inactivity.

Bajiko strictly does not provide services to anyone under 18. Our privacy policy places special emphasis on protecting the data of minors.

• Date of birth is verified at registration to confirm your age.
• Proof of age documentation must be submitted as part of the KYC process.
• If any user is found to be under 18, their account will be immediately suspended and all balances refunded.
• We do not knowingly collect or store any data from minors.
• If you believe a minor's information has been collected, please contact our support team immediately — we will delete that data without delay.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We are always committed to responding with full transparency.

• Email: support@bajiko.net
• Subject line: Write "Privacy Request – [type of request]" in the subject line.
• Response Time: 7 business days for standard requests, 30 days for complex ones.
• Live Chat: Live chat support is available at bajiko.net.

Frequently Asked Questions (FAQ)